HOW DO I PRE-ORDER DESSERT?
There are a few options!
1. Head here on our website place your order online.
2. Give us a call: 360-739-1612. If our team is working with a customer in shop & is unable to answer the phone, leave us a voicemail as we're returning voicemails throughout the day.
3. Come on in! Our team would be happy to help you place your order in person at the shop.
4. Send us an email: email@example.com. Please include what date you need your dessert, flavor, size, quantity, and any other pertinent details for your order.
HOW FAR IN ADVANCE DO I NEED TO PLACE AN ORDER FOR A CAKE?
We require three full business days' notice for dessert preorders. (Some holidays require a longer preorder notice). Keep in mind, we're closed Sundays. We're a small shop, and we make everything from scratch in small batches using local ingredients to ensure a quality product. This time frame allows us to honor the technique we stand behind, and provide you with a deliciously, decadent, and fresh dessert for your special occasion.
CAN I CANCEL OR ADJUST MY ORDER?
Yes, we require 48 hours notice for any adjustments or cancellations, with the option to receive a refund. Under that 48 hour window, we cannot guarantee the ability for changes or cancellations.
CAN I PURCHASE A GIFT CARD ONLINE? / SEND IT TO SOMEONE ELSE?
Absolutely! Purchasing a gift card online is a piece of cake, follow this link here. -- If you're sending it to someone other than yourself, just be sure you're sending it to a personal email address, as school email addresses and some corporate addresses won't allow the email to come through.
Unfortunately at this time, our website host does not yet support gift card payments. Gift cards are accepted in store and via phone for any pbd purchase.
DO YOU DELIVER?
Yes! We are partnered with a local delivery company, Viking Food, and love that we can say 'yes' to bringing delicious goodies right to your door!
Individual dessert delivery | (ie. slice of cake, dessert wedge, cookie) head directly to Viking Food's website, and order directly from their site. These can be delivered within the hour from ordering. Delivery is available within 5 miles of pbd.
Whole preordered dessert delivery | we require a minimum of 3 business days' notice. Delivery available within 5 miles of pbd.
Wedding & event delivery | please head to our events page for more information regarding availability and pricing.
DO YOU SHIP YOUR DESSERTS?
Unfortunately, no. However, we can ship our PBD apparel. If you'd like to order something, please send us an email, firstname.lastname@example.org and we'd be happy to help!
WHEN & HOW TO YOU APPLY TO WORK AT PBD?
We are always accepting resumes & applications! Come on by the shop, collect an application page - turn it back in along with your resume. Whether we are currently hiring or not, we always keep resumes on file for when we are! And you just may be the next pbd employee!
CAN YOU SHARE YOUR RECIPES?
Sorry! Our recipes have been worked on, loved on, worked on some more, and are here to stay. However, keep your eyes peeled, throughout the year we'll share on our social media about writeup's we do with local magazines/blogs that sometimes include a special PBD recipe, ready for you to whip up in your home kitchen.
CAN YOU MAKE MY SPECIAL FAMILY RECIPE / REPLICATE SUCH & SUCH RECIPE?
We appreciate your trust in us to remake your beloved grandma's recipe or your very favorite baked good! That's truly flattering. Unfortunately, our shop and team don't have the capacity on top of creating our own regular & rotating recipes day in and day out, for our in-shop customers to enjoy as well as fulfilling hundreds of orders each week, to create a delicious one of a kind dessert. However, thank you for your trust in us, we hope one of our many selections will fit the bill for your celebration!
DO YOU HAVE ANY DESSERTS THAT DON'T CONTAIN REFINED SUGAR?
Yes! Cocoa Nutty Wedges are sweetened with pureed raisins. The Paleo Almond Citrus Cake is sweetened with honey and pureed oranges. All other desserts contain non-GMO pure cane sugar.
CAN YOU USE SUGAR ALTERNATIVES OR HAVE ANY SUGAR-FREE DESSERTS?
We do not have any sugar alternatives/substitutes for our menu items, or offer sugar-free desserts. We believe that using real non-GMO, organic (when we can), and local ingredients makes the best dessert. So when you do treat yourself, you are getting the very best flavors made with integrity filled ingredients.
HOW MANY CALORIES ARE IN ONE OF YOUR DESSERTS?
Sorry to say, but we don't have this information for you. We believe in enjoying desserts through and through, knowing that they are made with integrity and non-GMO ingredients, so when you do treat yourself, do it well & choose pbd!
DO YOU OFFER GLUTEN-FREE OR VEGAN DESSERT OPTIONS?
YES. lots! Browse our menu &/or shop and any item indicated "gf" is made without gluten, "v" is vegan.. and some are even "gf/v". You'll also find a couple paleo items, egg-free items, dairy free items, etc.
DO YOU HAVE A VANILLA-BASED GLUTEN-FREE CAKE?
We do not. We offer a 'made without gluten' carrot cake & chocolate cake. With many options for fillings and frostings, these two flavors can truly get unique. If neither cake flavor hits the mark for you, please browse our menu, as you'll find many other items that are also made without gluten, that might be the one!
WHY CAN'T I ORDER CERTAIN ITEMS OUTSIDE OF YOUR ROTATING MENU?
Our rotating menu is exactly that, rotating. It allows our small shop the leeway to produce extra flavors throughout the year, seasonally, that are mighty delicious, but aren't something we have the capacity to add to our everyday menu. Many of these items require specialized ingredients we source specifically for. Although it might seem like an "easy" exception to create something out of its designated month, we simply cannot.
WHY ARE TALL CAKES AND PARTY CAKES THE SAME PRICE?
Although Tall cakes and Party cakes serve a very different party (20-25 vs 30-35); Tall cakes take a lot of extra labor due to their extra tall, elaborate nature, and only a handful of our decorating team is trained to create them.
CAN MY DESSERTS BE FROZEN?
We do not recommend freezing any of our desserts! However, if you must freeze your dessert, we highly encourage you to choose an item that is a bit more receptive to the freezer than cakes are. (Freezers love to dry out your cake layers). Desserts that bounce back with a little more grace: Belgian Chocolate Torte, Cheesecake (the whipped cream topping will get funky), and Dessert Wedges.
WHY IS THERE AN EXTRA CHARGE FOR CUSTOM BOXING?
Pure Bliss is a Towards Zero Waste business, so we do our very best to decrease the amount of waste that we're producing. Part of that is by using compostable materials, the other part of that is by boxing orders in the least amount of boxes necessary. When custom boxing is needed for an order, we're happy to help, however, it not only requires additional boxing materials, but also a lot of additional labor to prepare & appropriately box said order.
CAN I ORDER 1 OF EACH CUPCAKE FLAVOR?
Short answer, no. Long answer, we offer individual cupcakes for sale each day in the shop that you can mix and match with whatever quantity you desire & is available. For preorder, your minimum selection is 1 dozen petite size cupcakes or 6 standard size cupcakes.
DO YOU OFFER DECORATIONS FOR CAKES/CUPCAKES SUCH AS IMAGES, LOGOS, BRANDS, EMOJIS, OR MASCOTS?
PBD's beautiful and modern cake decorating style relies on the expert use of colors, frosting textures, and garnishes to achieve a gorgeous finish that compliments any party theme. That being said, we're happy to add a custom message on top of your cake cheering for your favorite sports team, sugar sprinkle garnish to match your logo/school, dye vanilla buttercream to create frosting effects in beautiful colors, and/or leave room for any added toppers to be placed at your party.
WHY DON'T YOU SELL EVERY CAKE FLAVOR EVERY DAY?
Simply put, we make wayyy too many cake flavors ♥ We don't have nearly the amount of refrigerator space that would require. Our menu lists 23 cake flavors, and that's not including our monthly rotating flavors, or anything with a special filling. So, instead, we rotate our cake flavors by the slice weekly, and work our way through that long list of delicious cake flavors.
DO YOU TAKE RESERVATIONS AND/OR VENUE RENTALS?
Unfortunately no, reservations aren't possible, as our customer flow is unpredictable - some guests staying just 5 minutes, while others enjoying a more extended dessert experience. Likewise, we no longer offer venue rentals.
Did we forget a question? Did you not find the answer here? Please email us, email@example.com, to let us know, so we can help!